Founded in 2000, Auto Accident Claims has an excellent reputation for the delivery of quality and professional accident management services to the industry with a client base ranging from insurers to fleet operators.

Located in Essex, the company has enjoyed steady business development through client recommendation and retention. Working closely with our fleet operator clients, we recognised providing a bespoke service which minimised a vehicle downtime, enabled our clients to steal a march on their competitors. It is that innovative approach and the time taken to fully understand a client's requirements and enabled us to become experts in the provision of accident and claims management services. Progressive businesses and insurers turn to us as their partner. We work closely with their clients to create tailored solutions which control costs, fine tune operations, and manage risks. Whether you are an insurer looking for a cradle to grave handling solution or an independent fleet operator looking for total management, entering a partnership with us will make all the difference.

If you would like to be a working partner of ours and experience the high level services we provide to improve business performance then call us today and make a difference.

Call Centre Staff

Call centre staffed by competent and experienced personnel guiding clients through the procedures and processes, bringing rapid closure to all elements of the accident management process.

Offering 24/7 recovery for accidents or mechanical failures. Cover includes all vehicles based in the UK at time of accident including heavy commercials and trailers.

A large established network of approved repairers throughout the UK (including Northern Ireland), all equipped with the latest technology including replacement courtesy vehicles.

Highly competitive negotiated hire rates with reputable hire companies supplying vehicles to anywhere within the UK.

Accident Management

Aware of the financial impact fault claims can have on the industry through opportunistic credit hire, credit repair and personal injury, we pro-actively pursue early intervention on potential third party claims where the situation allows, thus reducing the inconvenience to the third party and mitigating losses to the insurer.

Our competent network of repairers deliver the highest quality service, with all work guaranteed, ensuring peace of mind and customer satisfaction an accident does not have to be a drama.This usually leads on to retention of the policy holder in the following year and also encourages the purchase of additional policies. A successful service is the best advert you can give to your client.

We operate and develop our own systems with flexibility in design to allow connectivity to external client systems. Part of our key success is interacting and working with clients needs as a partner. This has enabled our working partners to develop their products around their business model without restriction and allows us to offer in depth claims information with the benefit of up-to-date data.

Claims Handling

Our claims handling team have extensive knowledge and experience in all aspects of claims and understand the need to be proactive thus reducing the life cycle of the claim. We pride ourselves in our excellent fraud detection, theft investigation and total loss handling while ensuring effective enviable cost reduction, savings and a robust market image. We see our claims handling as a long term partnership, not a short term fix with our clients and are able to tailor our service to individual requirements or specific policy limitations.

We are accredited members of IFIG, reporting success via the website and attending quarterly meetings and AGMs. We recognise the problems currently facing the industry with fraudsters becoming ever more sophisticated, not only for personal claims but for the RTA cases involving multi claimants, staged accidents, induced accidents and the like.

We handle personal injury, third party credit hire and theft cases only on behalf of insurers. These are handled by experienced personnel ensuring such cases are handled on a tiered basis, seeking to rapidly settle genuine cases and investigating those giving cause for concern including credit hire packs.

Our technical claims unit has the ability to deal with all aspects of personal injury claims ranging from low value minor whiplash claims submitted within the insurance portal, to high value claims which include fatalities, care, rehabilitation, loss of earnings on past and future.

We are not, however, content to rest on our laurels and consistently strive to work to improve procedures, working with not only our client's claims management but if appropriate their underwriters as well.


In some circumstances when a policy holder has been involved in a road accident and is at fault, there is a possibility any third party involved in the accident will seek recompense for damage repairs to the vehicle. There may also be personal injury claims form the third party driver and passengers. In this situation, we are aware of the importance of acting quickly and will attempt third party intervention and negotiate a more favourable settlement with the third party in order to prevent burdening our clients with inflated costs.

We have an excellent record on TP intervention and are able to offer in-house end to end services including replacement vehicles, repairs, total loss settlement, and personal injury rehabilitation services. These services combined with our experienced claims handling team enable us to minimise the cost of third party claims to our insurers.

Uninsured Loss Recovery

The importance of recovering uninsured losses for clients cannot be overstressed.

Most insurers and brokers supply ULR cover to their clients, i.e drivers or policy holder, however if this is not in place we can also offer this service on any genuine uninsured loss whether it be recovery of an excess or any other related aspect of loss. This is achieved by a well developed process with a high success rate enabling us to reimburse the client(s) in a timely manner thus reducing financial impact.

Engineering Services

With over thirty years experience in different areas of the vehicle repair industry, our panels of engineers are equipped to deal with any motor industry engineering on your behalf.

Desktop Engineering

Our in-house engineers utilise various image based estimated systems allowing us to maintain costs at a very competitive level, whether the repair is carried out at an approved or non-approved repairer. All desktop inspections are supported by a detailed report for the client.


In the event of a stolen non recovered vehicle or total loss, our engineers, through investigation and supplied documents will liaise with policyholders and claims handlers to provide an accurate valuation. Glasses Guide prices is supplied along with E-valued examples of average prices for the same vehicle where available in the postcode area to support our findings. A detailed valuation report is then forwarded to the handler. Reports and accurate statistics on repair costs and any savings made can be compiled on a monthly basis. Reserves can be updated in-house instantly if delegated authority is agreed, a clear advantage when writing new business or renewing existing policies.

Total Losses

We are able to provide total loss settlements from desktop image reporting, together with discussing settlement to policy holders and instructing salvage agents. This is a clear advantage of keeping engineering costs to a minimum by reducing the need to instruct a physical engineer.

Our engineers are ATA accredited and members of the Institute of the Motor Industry (IMI) and adhere to its code and practices. We have access to the latest repair methods and techniques ensuring the most qualified resolution to engineering challenges.

Vehicle Disposal

End of Lease

We provide an end of lease vehicle purchase service to minimise the impact of leasing companies recharging costs associated with end of lease vehicles. This is done in various ways either by interaction auction or just on a disposal basis. The benefit of using our services means cutting the overall cost of leasing recharges.


We have arrangements with some of the countries' leading salvage agents. Salvage vehicles are disposed of inline with the ABI code of practice and we can dispose of these vehicles in various ways, either by online auction or a more traditional method on a percentage subject to market valuation. This in turn leads to higher returns on all salvage thus mitigating the impact of the overall claims cost to our clients.

Salvage vehicles are collected within two or three working days following instructions from our claims department. The swift collection of salvage minimises the amount of storage charges paid out by our clients which also impacts the overall claims cost. We have a unique process of clearing salvage which in turn keeps claims life cycle to a minimum allowing the salvage agent to reimburse our clients quickly avoiding unnecessary delays in the process, keeping vehicle stock to a minimum and getting the maximum financial return on the stock.

Management Reports

Management information incorporating detailed statistical analysis of service activities is a standard requirement from our clients and delivered in various formats dictated by client specific needs. MI is an important tool in establishing trend analysis, process information, financial reporting and generally reflect achievement and performance against agreed objectives and contractual service levels. As standard practice, we produce a generic set of reports which are concise, relevant and presented in an uncluttered and readable format. With a database capturing close to every element of the accident management process and generating several thousand data fields, it is possible to produce bespoke MI with more complex analysis and detailed information as per client requirements.

For many years we at Auto Accident Claims have been helping companies enhance their profitability through smarter accident management. We provide logistical and claims management services for insurers, brokers and fleet operators throughout the UK. Fully supported by a dedicated team of skilled insurance claim negotiators, we provide a seamless extension to a client's business delivering significant business benefits including:

Customer satisfaction is monitored on a regular basis, measuring experience from the initial FNOL call to the service received from the repairing garage. The information gained is vital for reviewing service and making future improvements.

A comprehensive complaint management and escalation process is built in to our process based on the FCA requirements and guidelines. This ensures any concerns raised are responded to, actively managed and escalated as required. We embrace the FCA “Treating Customers Fairly” principle and monitor this regularly.

We demonstrate on a daily basis our expertise, professionalism, integrity and passion for serving the industry and ensuring our clients receive the quality of service others can only aspire to. We are proud of our people and have one of the most dedicated and driven professional team of experts who make up the character and energy that sets us apart from other companies. We could say we have “the best people, the best systems” but we know self praise is no recommendation. We are however more than happy to be judged on our performance and results and invite you to become a partner with us, to embrace the AAC philosophy and let us help you make a positive difference to your business.

For more information about our range of services, please telephone us on 0345 600 7501.

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Effective: June 11th 2012

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